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To playback a call recording:
- Open your conversation history with a contact.
- Find a call you would like to listen to and press the
icon.
![](https://knowledge-base-web.s3.amazonaws.com/kb.ringotel.net/assets/desktop_chat_incoming_call.png)
To download a call recording:
- Open your conversation history with a contact.
- Find a call recording that you would like to download and press the View Details link.
- Click on the
icon to save this call’s recording to your computer.
![](https://knowledge-base-web.s3.amazonaws.com/kb.ringotel.net/assets/desktop_call_details_recording.png)
* Please check the availability of this feature with your PBX Administrator.